Return and refund policy
RETURNS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be in the condition you received it.
To complete your return, we require a receipt or proof of purchase.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: mael@maelgems.fr
Shipping
To return your product, please contact us at the following email address: mael@maelgems.fr
Shipping costs associated with returning your item are the responsibility of Mael Gems.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be in the condition you received it.
To complete your return, we require a receipt or proof of purchase.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: mael@maelgems.fr
Shipping
To return your product, please contact us at the following email address: mael@maelgems.fr
Shipping costs associated with returning your item are the responsibility of Mael Gems.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.