Return and refund policy

Return and Refund Policy

Return and Refund Policy for the MaelGems website

RETURNS

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Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be in the condition you received it.

To complete your return, we require a receipt or proof of purchase.

* Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know whether your refund is approved or declined.

If approved, your refund will be processed and your credit card or original payment method will be automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is posted.

If you have completed all these steps and you still have not received your refund, contact us at the following address: mael@maelgems.fr

Shipping

To return your product, please contact us at the following email address: mael@maelgems.fr

Shipping costs associated with returning your item are the responsibility of Mael Gems.

Depending on where you live, the time it may take for you to receive your exchanged product may vary.

If you are shipping an item over €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.